What happens when a device fails?
Sometimes technology doesn’t work the way it’s supposed to. If you are having trouble with your CGM or think one may be faulty, contact the supplier or your pharmacy for help.
NZMS for Dexcom CGMs - phone: 0508 634 103
Abbott (Mediray) Diabetes Care Helpline for the FreeStyle Libre - phone: 0800 106 100
The suppliers will provide you with a replacement free of charge. Any CGMs provided to replace faulty ones would not count towards your annual limit.